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Transparent Terms
Refund & Cancellation Policy
We believe in honest, fair business relationships. Understand our 14-day free trial rules, cancellation steps, and money-back guarantees.
Effective Date: September 2026
1. 14-Day Free Trial (Zero Risk)
No Credit Card Required
Every new gym account receives a 14-day free trial with full access to all features. You are not asked for credit card or payment details during sign-up.
Zero Automatic Charges
When your 14-day trial concludes, your account does NOT automatically charge you. You decide voluntarily whether to upgrade to a paid plan or let the account lapse with no fees or obligations.
2. Subscription Cancellation
Cancel Anytime
You may cancel your monthly or annual subscription at any time directly through your WorkflowGym dashboard under Settings → Subscription.
Access Until Billing End
Upon cancellation, your subscription remains active until the end of your current paid billing period. You will not be billed for subsequent billing cycles.
No Cancellation Penalties
We do not charge cancellation fees, account termination fees, or penalty charges.
3. Refund Eligibility & Rules
Annual Subscription Refund Window
If you purchase an Annual Plan and decide within 7 calendar days of your payment that WorkflowGym does not fit your operational needs, you may request a 100% full refund by contacting our billing team at info@workflowgym.com.
Monthly Subscriptions
Monthly subscriptions are billed on a month-to-month basis and are generally non-refundable once the monthly billing period has commenced. You can cancel before the next month to avoid future charges.
Duplicate or Erroneous Transactions
If you were charged twice due to a network glitch or system timeout, we will promptly refund the duplicate transaction within 3–5 business days back to your original payment method via Razorpay.
4. Gym Member Fees & End-User Payments
Gym Owner Responsibility
Payments collected by gym owners from their gym members (such as monthly membership dues, PT packages, or day passes) via WorkflowGym's Razorpay integration settle directly into the gym owner's merchant bank account. WorkflowGym charges 0% platform fee and does not hold member funds.
Member Refund Inquiries
Refund requests from gym members must be handled directly between the member and the respective gym administration in accordance with that gym's individual membership policy.
Have questions about your invoice or billing?
Our finance team is available Monday to Saturday to resolve any payment concerns.